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RETURNS AND REFUNDS
Sale of products through the website www.desantis.it is subject to the Legislative Decree no. 185 of 22/5/19991 on the protection of consumers in respect of distance contracts, which provides for the possibility for the purchaser to Exercise the right of withdrawal.
2 -The Right of Withdrawal applies to consumers, ie physical persons who act for purposes that are not related to any professional activity that may be carried out. They are therefore excluded from the right of withdrawal, purchases made by retailers and companies. This right can not be applied to sealed computer software if it is open to the consumer.
3- Consumer may, without having to specify the reason, return the products purchased to the seller within 14 days of receipt of the goods.
The consumer will be reimbursed for the sums paid, with the exception of the costs of returning the goods (transport), which remain with him.
4 -Procedures for exercising the right of withdrawal:
Within a reasonable time (14 days) from the date of receipt of the goods, a written notice of the intention to exercise the right of withdrawal must be sent. This number must include the order number and date. You can also send the communication by email to firstname.lastname@example.org
The dispatch of these products must have the following address: De Santis Uomo Srl, Via Firenze 54 – 84098 Pontecagnano Faiano (Sa) Italy. The Products must be carefully packed in order to preserve their original envelopes; The goods that do not follow these instructions may be rejected.
Within 14 days of the receipt of the products, De Santis will make the customer’s credit to the amount indicated in the invoice for the products only and therefore pay the additional costs.